Terms and Conditions - Flowers Delivery London

Welcome to our Flowers Delivery London service. By using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before placing an order.

1. Order Placement

When you place an order through our website or app, you agree to provide accurate and complete information. Any inaccurate information may result in the cancellation of your order.

1.1. Order Confirmation

Upon placing an order, you will receive an order confirmation via email or SMS. This confirmation signifies that we have received your order and it is being processed.

2. Payment Terms

We accept various payment methods, including credit/debit cards and online payment systems. All payments must be completed at the time of order placement.

• Credit/Debit Cards (Visa, MasterCard, American Express)
• PayPal
• Apple Pay
• Google Pay

2.1. Payment Security

Your payment information is processed securely using industry-standard encryption technologies. We do not store your payment details on our servers.

3. Delivery Terms

Our flower delivery service operates within London and its surrounding areas. We strive to deliver your order on the specified date and time.

• Delivery is available seven days a week.
• Same-day delivery is available for orders placed before 2 PM.
• Next-day delivery is available for orders placed after 2 PM.

3.1. Delivery Fees

Delivery fees may vary based on the delivery location and the size of your order. The applicable delivery fee will be calculated and displayed at checkout.

4. Cancellations and Modifications

You may cancel or modify your order up to 24 hours before the scheduled delivery time. To do so, please contact our customer support team.

4.1. Cancellation Policy

Orders canceled within 24 hours of delivery may be subject to a cancellation fee of up to 20% of the total order value.

5. Refunds

If you are not satisfied with your order due to our error, you are entitled to a full refund or a replacement. Please notify us within 24 hours of delivery to initiate a refund.

5.1. Refund Process

Refunds will be processed using the original payment method and may take up to 7 business days to appear in your account.

6. Product Information

We take utmost care to ensure that all product descriptions and images are accurate. However, actual products may vary slightly due to natural variations in flowers.

6.1. Availability

All products are subject to availability. In the event that a product is unavailable, we will notify you and offer an alternative or a full refund.

7. Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our maximum liability is limited to the value of the order.

7.1. Force Majeure

We are not responsible for delays or failures in delivery caused by circumstances beyond our control, including natural disasters, war, or civil unrest.

8. Privacy Policy

Your privacy is important to us. We collect and use your personal information in accordance with our Privacy Policy.

8.1. Data Protection

We implement appropriate security measures to protect your personal data against unauthorized access or disclosure.

9. Intellectual Property

All content on our website, including text, images, and logos, is the property of Flowers Delivery London and is protected by intellectual property laws.

9.1. Usage Rights

You may not reproduce, distribute, or modify any content from our website without our prior written consent.

10. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10.1. Dispute Resolution

In the event of a dispute, we encourage you to contact us directly to seek a resolution before pursuing legal action.

11. Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website.

11.1. Notification of Changes

We will notify you of significant changes to these terms and conditions through email or an announcement on our website.

12. Acceptance of Terms

By placing an order with Flowers Delivery London, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

If you have any questions about these terms, please refer to our Frequently Asked Questions section.