Our Return and Refund Policy
At Flowers Delivery London, we pride ourselves on delivering the freshest and highest quality flowers to our customers. If you are not completely satisfied with your purchase, we offer a comprehensive Returns, Refunds & Complaints policy to ensure your complete satisfaction.
Our Fresh Flowers Guarantee ensures that all florals arrive in perfect condition. We carefully source our flowers from trusted suppliers and handle them with utmost care to maintain their freshness from our shop to your doorstep.
We provide a freshness window of seven days after delivery, during which you can enjoy your flowers at their best. If you notice any signs of deterioration within this period, please reach out to us for a prompt resolution.
Damaged-On-Arrival Policy
Should your flowers arrive damaged or not as described, please contact us immediately. We require photographic evidence of the damage to process your claim efficiently.
Once the damage is verified, you can choose between a full refund or a replacement arrangement at no additional cost. Our team is dedicated to ensuring that you receive the quality you expect from us.
We handle all claims with urgency and care, striving to rectify any issues swiftly to maintain your trust and satisfaction.
Refund and Replacement Options
If you are unsatisfied with your purchase for any reason beyond damage on arrival, you may request a refund or replacement within 24 hours of delivery. We understand that sometimes preferences or circumstances change, and we aim to accommodate your needs.
To initiate a refund or replacement, please visit our website and fill out the return form. Our customer service team will guide you through the process and ensure a smooth transaction.
Refunds will be processed using the original payment method, and replacements will be dispatched promptly to minimize any inconvenience.
Complaints Process
Your feedback is invaluable to us. If you have any complaints or concerns regarding your order, please let us know as soon as possible. We are committed to addressing and resolving any issues to your satisfaction.
To file a complaint, detail the nature of your concern and provide any relevant order information. Our dedicated complaints team will review your case and respond within 48 hours.
We take all feedback seriously and use it to improve our services and ensure that we continue to meet the high standards our customers expect.
Trusted Local London Florist
Flowers Delivery London is a trusted local florist serving households and businesses across the Greater London area. Our commitment to quality, freshness, and customer satisfaction sets us apart in the floral industry.
We understand the importance of special occasions and daily gestures, and we strive to provide beautiful, fresh flowers that convey your sentiments perfectly.
Thank you for choosing Flowers Delivery London. We look forward to serving you and making your floral experiences delightful and memorable.